1. Confirm whether the scale supports unit synchronization with app.

Read the manual to see if the scale supports syncing with APP.

2. If the scale does not support unit synchronization, you need to set the unit on the APP and the scale separately.

3. If the scale supports unit synchronization, you can synchronize the setting information to the scale after setting on the APP. The unit after the scale is synchronized will usually take effect the next time it is powered on for measurement.

 

 

If you still have questions, please email us at appfeedback@vtrump.com.

There are several possibilities:

1.LED not displaying: Check that the battery still has power by reinstalling the battery. If the LED display still does not work, try putting in a new battery.

2.LED displays LO (LOW BATTERY): Check to see that the battery is correctly installed, and make sure the battery still has power. Reinstall the battery, and if the LO display still appears, replace the battery with a new one.

3. LED displays ERR (ERROR): If only temporary, maybe it is calibrated by the scale itself. If for long time, the scale sensor may have been overloaded or even damaged Avoid exceeding measurements of 396 lbs (180 kg) when using this scale.

4. Check your profile information (gender, age, and height). Make sure your information is accurate.

5. Ensure your scale is on a hard/flat surface. Some surfaces seem flat but not. Try a few different hard surfaces.

6. Check the legs of the scale before you measure. If not balanced, the data won’t be accurate.

7. Make sure that ‘0.00’are shown on display before each use.

8. Step on with bare feet, with each foot touching both the top and bottom electrode.

9. Stand on the scale firmly. Do not shake your body when weighing.

10. Take your measurements at the same time each day to ensure the most accurate results.

If, after trying the above methods, the scale still can not display the weight correctly. Please contact your seller for further help.

 

If you still have questions, please email us by appfeedback@vtrump.com.

1. Click the [me] icon on the tab.

2. Click the user profile icon on the top.

3. Input or edit your personal information.

4.  Click  ‘Complete’

If you still have questions, please email us at appfeedback@vtrump.com.

• Android
  Google Play:click to download
• iOS
  App Store: click to download
  You can search for “Scale Up” in the mobile app store to download.

If you still have questions, please email us by appfeedback@vtrump.com.

NOTE: The smart scale is Bluetooth 4.0 device, but not Bluetooth 2.0 device like earphone or keyboard. Please DON’T pair the scale in the Bluetooth Setting of the mobile phone system! You can sync the data of scale in the APP directly.

There may be the following reasons

• Please confirm whether “Scale up” APP is fully authorized.

1. 　iOS (iPhone, iPad, iTouch) connection help

2. 　Android system connection help

• Please make sure your scale is charged or battery is installed.

If you still have questions, please email us at appfeedback@vtrump.com.