NOTE: The smart scale is Bluetooth 4.0 device, but not Bluetooth 2.0 device like earphone or keyboard. Please DON’T pair the scale in the Bluetooth Setting of the mobile phone system! You can sync the data of scale in the APP directly.
There may be the following reasons
- Please confirm whether “Scale up” APP is fully authorized.
1. iOS (iPhone, iPad, iTouch) connection help
2. Android system connection help
- Please make sure your scale is charged or battery is installed.
If you still have questions, please email us at appfeedback@vtrump.com.