The scale will have measurement errors in soft and uneven places (such as carpet). Please put the scale on a hard/flat surface and step on the scale barefoot. Then the screen will light up.
Tips:
1. Please check your personal information (gender, age and height) to ensure that your information is accurate. -Make sure that your scale is on a hard and flat surface. Some surfaces look flat but they are not. Try different hard surfaces.
2. Check the leg of the scale before measuring. If they are unbalanced, the data will be inaccurate. -Make sure to display “0.00” on the display before use. Have your barefoott full touching the electrodes.
3. Stand firmly on the scale and do not shake your body when weighing.
If you still have questions, please email us by appfeedback@vtrump.com.